Purpose: To ensure timely and effective handling of product defects, maintaining high customer satisfaction while managing operational efficiency.
Scope: This policy applies to all customers who purchase products from VIVIDSTORM.
Policy Statement: Projector screens are constructed from delicate materials and require careful handling. Please ensure they are kept out of reach of pets and young children to prevent any damage. VIVIDSTORM is committed to providing high-quality products to our customers. In the unlikely event that a customer receives a defective product, it is imperative that the defect is reported promptly to allow for swift resolution. This policy outlines the timeframe and process for reporting product defects.
1. Reporting Window:
2. How to Report a Defect:
3. Assessment and Resolution:
4. Contact Information:
For any questions regarding this policy or to report a product defect, please contact our customer service team via the email or phone number listed at the bottom of the website.
5. Policy Review and Modification:
VIVIDSTORM reserves the right to review and amend this policy periodically to ensure its effectiveness and compliance with applicable laws and regulations. Changes to the policy will be communicated through VIVIDSTORM’s official channels.
Effective Date: 1st July 2021
By adhering to this policy, we aim to address product defects efficiently and maintain the trust and satisfaction of our customers.