Shipping policy


- Shipping Fees:

All prices listed exclude shipping costs. Please select your shipping address and preferred shipping method to obtain a shipping quote. If you have your own carrier, you can arrange for local pickup or contact us for assistance.

 - Order Processing and Shipment:

Orders will be shipped within 2-15 business days after payment processing, unless otherwise specified at the time of order placement or if you receive a notification email regarding a delay in one or more items from your order. Any estimated delivery dates provided are only approximate. Orders may experience delays due to verification processes or the time the order was placed. It is possible for orders to be delivered in separate shipments. Please note that all purchases made through are subject to a shipment contract, meaning that the risk of loss and title for such items are transferred to you upon tender of the item to the carrier. During holidays, we may experience delays in order delivery, and we appreciate your understanding.

- Business Hours and Shipping Times:

Our business hours are Monday to Friday (excluding holidays and weekends), and we operate in the China Standard Time (CCT) zone. The shipping time for orders is typically 2-10 business days. We have warehouses located in China, the United States, the United Kingdom, the United Arab Emirates, Japan, Australia, and Canada. We prioritize delivery from the nearest warehouse with available stock. If stock is unavailable, the order will be shipped from our Chinese warehouse. Regardless of the shipping origin, we will not charge additional shipping fees to compensate for any differences in freight cost.

- Shipping Carriers:

We utilize shipping carriers such as DHL, SF, FedEx, Tforce, UPS, and others. 

- Shipping Coverage:

We offer worldwide shipping, excluding certain special areas.

 Delivery Address: Providing a complete and accurate delivery address is crucial. Once your order has been prepared for shipment or has already shipped, we are unable to make changes to the shipping address. In the event that a package is returned to us due to an incorrect or incomplete address provided by you or your agent, we will promptly contact you to rectify the situation. Please note that reshipment of the package will incur an additional shipping fee. It is important to provide a valid daytime telephone number for all orders. Occasionally, packages may be returned to VIVIDSTORM as undeliverable. Should the carrier return an undeliverable package to us, please contact VIVIDSTORM to arrange for reshipment.

Shipping Availability: If you are unable to find your shipping area listed, it means that we currently do not ship to that region. Please check back as we expand our shipping coverage to additional regions. Alternatively, you can contact us to inquire about shipping costs and the latest shipping methods available for your region.

Delivery Times: Upon placing an order on the VIVIDSTORM website, you will receive a shipping information email from Please ensure to check your email address for updates. Standard shipping typically delivers products within 2-20 business days after order receipt.