Shipping policy

-Shipping fee

All prices do not include shipping costs, please select the shipping address, and then select the shipping method to get a shipping quote; if you have your own carrier, you can pick up the package locally, or you can communicate with us for assistance;

Shipping orders

Orders will ship within 2-15 business days of processing payment, unless noted at the time order is placed or you receive an email notice that an item in your order has been delayed. Any expected delivery dates that may be given are only estimates. Orders can be delayed due to verification or the time the order has been placed. Orders may be delivered in separate shipments. All purchases through are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon tender of the item to the carrier.During holidays, we will delay the delivery of the order, please understand

-Business time: Monday~Friday ( excluded holidays  and weekends ), and the time zone is China (CCT).

-Shipping time: 2-10 business days.  

-Shipping from: China factory and warehouses/US warehouses/UK warehouses/UAE warehouses/Japan warehouses/AU warehouses/CA warehouses;

We will follow the principle of proximity. If the address is in stock, the gold-plated warehouse will give priority to delivery. If there is no stock, it will be delivered from the Chinese warehouse; no matter where the delivery is from, we will not make up the difference in freight;

-Shipping carrier: DHL/SF/FedEx/Tforce/UPS and so on.

-Shipping area: Worldwide (Excluding special areas)

Delivery address

A complete and correct delivery address is essential. Once your order has been prepared for shipment or has shipped, we are unable to change the shipping address. If a package is returned to us due to an incorrect or incomplete address provided by you (the customer) or your agent, we will contact you immediately for a correction, and the package will be re-shipped at an additional shipping fee. You must include a daytime telephone number for all orders. Occasionally packages are returned to VIVIDSTORM as undeliverable. When the carrier returns an undeliverable package to VIVIDSTORM, please contact VIVIDSTORM to make arrangements for reshipment.

If you find that you can't find it when you select the shipping area, which means that we can't ship to some regions, Check back as we expand to more regions. Or contact us, we will do our best to consult the shipping cost of the region and latest shipping methods


Delivery times

When you place an order on the VIVIDSTORM website, you will receive a shipping info email from Please check your email address.

Standard shipping

Products shipped via standard service are normally delivered within 2-20 business days after receiving the order.

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