Manufacturer's warranty

Effective Date: [June 1st , 2023]

Thank you for choosing VividStorm screens for your home or business. We are committed to providing high-quality products that meet your expectations. To ensure your satisfaction and peace of mind, we offer the following warranty policy for VividStorm screens:

1. Warranty Coverage:
VividStorm screens are covered by a limited warranty against defects in materials and workmanship. This warranty applies to the original purchaser of the screen and is non-transferable.

2. Warranty Period:
VividStorm screens are warrantied for 2 years from the date of purchase and the screen motor is warrantied for 5 years.

3. Warranty Services:
If during the warranty period the VividStorm screen is found to have a defect covered by the warranty, VividStorm will, at its discretion, either repair or replace the defective screen or its components. VividStorm will cover the cost of parts and labor required to perform the repairs.

4. Exclusions:
The warranty does not cover damage or defects resulting from:
- Improper installation, misuse, or abuse of the screen
- Failure to follow the installation and operation instructions provided by VividStorm
- Accident, fire, flood, or other external causes
- Unauthorized modifications or repairs
- Normal wear and tear

5. Warranty Claim Procedure:
To initiate a warranty claim, the purchaser must notify VividStorm by contacting our customer service department at support@vividstormscreen.com. A VividStorm representative will guide you through the claim process, including providing any necessary documentation or evidence of the defect.

6. Proof of Purchase:
To be eligible for warranty services, the purchaser must provide a valid proof of purchase, such as a sales receipt or order confirmation, demonstrating the date of purchase.

7. Shipping Costs:
If a warranty claim is approved, VividStorm will cover the cost of shipping the repaired or replaced screen back to the customer. However, the customer is responsible for the cost of shipping the screen to VividStorm for warranty service.

8. Limitation of Liability:
VividStorm's liability under this warranty is limited to the repair or replacement of the defective screen or its components as stated above. VividStorm shall not be liable for any indirect, consequential, or incidental damages arising from the use or inability to use the screen.
Other branded products or merchandise sold on VividStorm websites are under warranty provided by the brand owner or distributor. VividStorm shall act on your behalf with the warranty claims.

9. Governing Law:
This warranty policy shall be governed by and construed in accordance with the laws of country or region where the product is shipped to.

Please note that this warranty policy is subject to change without prior notice. The warranty provided herein is in addition to any rights you may have under applicable consumer protection laws.

If you have any questions or need further clarification regarding the warranty policy, please do not hesitate to contact our customer service department.

Thank you for choosing VividStorm screens. We appreciate your trust in our products.

Email: support@vividstormscreen.com

No.66 Zhongxing North Road,Huizhou city,Guangdong province, China