1. What are the different types of projection screens you offer?

A: Optimal screens depend on your projector's brand and model. Share that information, and I'll suggest a compatible screen.

2. What is the warranty period for the screen?

A: We offer a 2-year warranty on our screens and a 5-year warranty on our screen motors. For more details, please visit the following link: https://vividstormscreen.com/pages/warranty

3. Is repair service available in our local area?

A: We have warehouses in certain countries where we offer after-sales service and replacements. Feel free to contact us for assistance:    Email:         support@vividstormscreen.com                    Tel: 07523096010

4. How can I contact customer support for product-related issues?

A: If you encounter any issues, please don't hesitate to reach out to us. Email:        support@vividstormscreen.com                     Tel: 07523096010

5. What is the recommended screen for a long throw projector?

A: Please provide the brand and model of your projector, and I can recommend a compatible screen for you.

6. What is the recommended screen for an ultra-short throw projector?

A:For floor rising screens, consider the S PRO or S PRO P. The S PRO P features a perforated bottom black border, ideal for placing a speaker behind the screen to allow sound to penetrate.                                                       For drop-down screens, choose between the PRO or PRO A models. The PRO model is suitable for use with UST projectors placed on a table or floor, while the PRO A model is designed for use with UST projectors mounted on the ceiling.

8. Which of your floor rising screens feature ambient light rejection technology?

A: The ALR (Ambient Light Rejecting) screen provides anti-light effects. Please share the brand and model of your projector, and I can assist you in determining the best screen for your projector.

9. Are there any ongoing promotions or special offers currently available?

A: The discount will be automatically applied at the checkout page. If you have any other questions or need further assistance, feel free to ask: Email: support@vividstormscreen.com Tel: 07523096010

10. Does this cabinet accommodate my projector? Are there any size constraints or compatibility considerations I should know about?

A: Yes, our cabinet is designed to accommodate a variety of projector sizes and models. However, it's important to provide the specific brand and model of your projector so we can ensure compatibility and address any potential size constraints

11. What distinguishes the Motorized Tension Floor Rising UST ALR Projector Screen S PRO from the S PRO P?

A: S PRO: *Standard design without perforations in the bottom black border. *Ideal for regular floor rising screen usage. S PRO P: *The bottom black border is perforated. *Specifically designed to accommodate speakers behind the screen, allowing sound to penetrate. *Suitable for settings that require audio enhancement, providing an immersive experience

12. What are the differences between the Slimline Motorized Tension UST ALR Projector Screen models: PRO, PRO A, PRO P, and PRO PA?

A: PRO: *Standard version suitable for tabletop or floor placement of UST projectors.            PRO A: *Designed for ceiling-mounted UST projectors.                                                    PRO P: *Features a perforated bottom black border, allowing sound to pass through. *Ideal for integrating speakers behind the screen for improved audio quality. *Suitable for projector placement on the table or floor.                         PRO PA: *Combines features of both PRO A and PRO P. *Suitable for ceiling-mounted UST projectors. *Features a perforated bottom black border for enhanced audio. Differentiating between them is made easier with this picture.

13. What distinguishes the Slimline Motorized Tension Projector Screen from the PHANTOM Recessed In-Ceiling Motorized Tension Projector Screen?

A: The primary difference between these two screens lies in the housing design. The Recessed In-Ceiling screen provides superior concealment. You can compare the distinction in this picture.


If you have other questions, please contact us: support@vividstormscreen.com